Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its Smart Wi-Fi systems.
Ruckus Wireless offers two support plans: End User WatchDog Premium Support and WatchDog AP Advanced Hardware Replacement. These plans augment the Limited Lifetime Warranty included with most Ruckus Wireless ZoneFlex products.
Resellers and distributors can offer these support services to their customers, drawing directly on the highly qualified resources of Ruckus Wireless.
Product Supported
Ruckus ZoneDirector 3050 Wireless Controller
Service Details
WatchDog Premium Support customers may receive a controller replacement unit in advance of return shipment
All returns must be authorized and assigned RMA numbers in advance by a Ruckus Technical Support Engineer
Premium Support customers must ship failed unit(s) to Ruckus within 15 calendar days from the date of receipt of replacement product
Ruckus reserves the right to bill for units not shipped within this time
The replacement unit may be either refurbished or new, at the option of Ruckus
Provided Support
Phone Support – Email Support – Web Support – Live Chat – Software Update – Debugging – Software Maintenance – Software Upgrade – Replacement
Shop with confidence! Provantage is an authorized Ruckus Wireless LLC dealer.