OverlandCare service uplift part numbers/pricing are only valid when purchased within 90 days of the initial hardware purchase. OverlandCare service extension part numbers/pricing are valid when purchased 90 days after the initial hardware purchase. If a product warranty has expired for more than 30 days then a health check must be performed before a warranty extension can be purchased.
Bronze: 9x5 telephone support; advanced parts replacement with 2 business day delivery
Silver: 9x5 telephone support; next business day onsite (FRUs); advanced replacement of CRUs
Gold: 7x24 telephone support: next business day onsite (FRUs & CRUs)
Platinum: 7x24 telephone support; 24x7x365 onsite with 4-hour response
Service Details
OverlandCare Uplift part numbers/pricing are valid when purchased within 90 days of the initial hardware purchase.
OverlandCare Extension part numbers/pricing are valid when purchased 91+ days after the initial hardware purchase or as an extension to the initial warranty purchase.
Response time based on geographical proximity to Overland service center. Although standard part numbers and pricing apply to Zone 1 coverage, uplifts for zones outside the standard coverage areas are available. Overland may, at its sole discretion, determine if a defect can be repaired one of the following ways: 1) Remotely, 2) By the shipment of a Customer Replaceable (CRU) part, and customer performing a self-service repair, or 3) By a service call at the location of the defective unit.
Provided Support
Parts Replacement – Phone Support – Web Support – Email Support – Knowledge Base Access – New Releases Update – Remote Diagnosis
Shop with confidence! Provantage is an authorized Overland Tandberg dealer.