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Privacy Policy

Our Privacy Policy addresses our use of customer data in the United States and elsewhere, as well as the requirements of the California Consumer Privacy Act (CCPA) and the EU's General Data Protection Regulation (GDPR).

At Provantage, we care about your personal privacy and actively work to protect it. Provantage is sensitive to any concerns you may have regarding the Personal Data (as defined below) that the company collects from you during your visit to our website.

In its mail-order catalog business, which started in 1984, Provantage established security measures to safeguard Personal Data long before privacy became a popular concern among Internet users. We use state of the art security measures to prevent the loss, misuse or alteration of any data under our control. To address the privacy concerns of individuals visiting our website, we have developed the Privacy Policy outlined below.

Personal Data

"Personal Data" means information relating to an identified or identifiable natural person to the extent such information is afforded the protection of law. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to the individual's identity.

Use of Personal Data

Provantage will use and retain Personal Data only for so long as it is helpful to support the overall purpose(s) for which Provantage collected such information, which is primarily for fulfilling its business needs, as well as facilitating compliance with regulatory and legal requirements.

Collection of Personal Data

SmartCart Account. You are free to browse our website without setting up any type of account; however, when you are ready to place an order, you will need to establish a SmartCart Account. The information you provide in your account will allow us to process your orders and notify you of your order status. To set up your account, we need to know your name, shipping address, billing address, phone number and email address. When paying with a credit card, we need to know your credit card billing address, credit card number, credit card security code, and credit card expiration date. You can make changes, corrections or updates to your SmartCart information during the checkout process.

For your protection, we do not store your credit card number in your SmartCart account file. This means that once you leave the checkout process, your credit card number is no longer accessible and must be re-entered during any future checkout processes. We've designed our system this way so that if someone using your computer does gain unauthorized access to your SmartCart account, they will not be able to see your credit card number.

Also, your SmartCart account provides you with the capability to export the Personal Data contained in your account as well as delete your account if you wish.

Email Subscriber List. All emails sent to our subscriber list provide a convenient way to un-subscribe if you choose to do so.

Product Wish List System. Our product wish list system requires a valid email address, which will uniquely identify your wish list and allow us to send you any email messages you optionally request. Also, our wish list system allows you to create multiple lists. For your convenience, your browser is assigned a cookie to identify the email address of your active list. Your browser must be able to accept a cookie, or you will have to identify your active list every time you use it.

Buyer's Guide Subscriber List. You can request removal from the Buyer's Guide mailing list at any time by sending an email to Subscriber@provantage.com.

Return Instructions. The form for requesting a Return Merchandise Authorization asks for your name, email address, and telephone number. This information allows us to reply to product return requests.

Sales and Marketing. Provantage may use your Personal Data for sales and marketing purposes, including contacting you for feedback in customer satisfaction surveys or for market research purposes, providing you with marketing literature on products and services, and providing you with information about Provantage. You may always change your privacy preferences. From time to time, Provantage may co-brand an offering or a communication with a third party, which may also collect your Personal Data or with whom we may share it. In such cases, the use of your Personal Data by such third parties is covered by their respective privacy policies, and not this Privacy Policy. Provantage does not, however, sell or rent such information to these third parties.

Fulfilling Business Transactions. Provantage may use your Personal Data to fulfill business transaction requests with you or your organization, such requests may include, but are not limited to, contacting you in response to your questions, comments, or requests. With respect to our suppliers, such requests may include issuing purchase orders, receiving invoices, or providing other information. If, in providing support, we engage you telephonically, we may monitor or record our interaction for purposes of quality assurance, training, or to document the details of a transaction.

Social Networking. Provantage's use of social networking sites to interact with you will be governed by the terms of use and the privacy policy for the applicable social networking site.

Recruitment. If you seek employment with Provantage and provide information about yourself, we may use this information throughout Provantage in order to consider you for employment purposes, and may keep your information on file for future consideration and to support Provantage's compliance with applicable legal requirements.

Note: You may always withdraw your consent of our use of your Personal Data. Once you withdraw consent, we will no longer use your information unless there is a lawful reason for us to do so.

Disclosure of Personal Data

From time to time, Provantage may contemplate entering into various business development activities which may include the sale, purchase, merger, or reorganization of one or more of its businesses. These business development activities may require the disclosure of Personal Data to the prospective or actual purchaser(s). When such disclosures are required, Provantage will seek appropriate protections of your Personal Data.

In certain circumstances, Provantage may use or release Personal Data to third parties when disclosure is required by law (e.g. statute, judicial proceeding, court order, or subpoena). We also reserve our right to use or provide your Personal Data to third parties, including law enforcement, auditors, consultants, and government officials, to protect Provantage's rights or property, and/or the rights or property of our customers, business partners, suppliers, or other third parties.

Use of Cookies

An additional concern of Internet users is the imprint a website may leave on users' browsers during a visit. This imprint is commonly referred to as a "cookie". A "cookie" is a small piece of information a web server can store with your web browser in the form of a cookie file so that it can later retrieve that information. Importantly, a web server can only retrieve the contents of the cookie file it put there, and it cannot access any other data on your hard disk. Also, a web server cannot read cookie files put there by other websites. Our purpose for using cookies is to make shopping and buying from our website easy to do. Third parties may also place and read cookies on users' browsers, those cookies are called "third party cookies." Provantage's Privacy policy only applies to first party cookies.

Internet browsers typically have a default setting to "automatically accept cookies." Most browsers, however, permit users to change their settings either to refuse all cookies or to selectively accept them. If you would like to change your browser's cookies settings, please refer to the online help offered with your browser or to the manufacturer's website. Please note, however, if you decide to turn off cookies, there may be some features of our website that may not be available to you and some pages may not display properly. You can learn more about cookies by visiting https://www.ftc.gov/ftc/cookies.shtm.

Other Information Collected Automatically

Provantage's website may collect information from website visitors such as the visitor's operating system, browser type, device signature, IP address and the specific web pages on the Provantage website that are accessed or visited. If you come to our site via a link, we may capture the location of the site you linked from. Provantage only collects this information in the aggregate, and only uses such information to better tailor our website content to user needs, and to help us and our vendors measure the level of response to advertising and promotional campaigns. Provantage, and our service providers, may also use other technology to improve your experience as described below.

Analysis Tools. Provantage may use analysis tools like Google Analytics to help us analyze the data we obtain from cookies and other technologies. If you wish to turn off Google Analytics, Google has provided a browser add-on for many commonly-used browsers. Please visit Google's website to obtain this add-on: https://tools.google.com/dlpage/gaoptout/.

Log File Information. Provantage records log file information whenever you access our website. Examples of log file information include your IP address, your browser type, the page from which you accessed our website, the pages you viewed while visiting our website, the last page you viewed before you exited our website, and the page you accessed after leaving our website. We use this data in the aggregate and do not use it to identify you individually.

Web Beacons. Provantage uses web beacons. A web beacon is an electronic (and usually transparent) image that is placed on a website or in an email. Web beacons recognize certain information on your device such as cookies, the time and date of a page you viewed and the length of time you viewed the page, the IP address of the device that retrieved the image, the time the web beacon was viewed and for how long, and the type of browser that retrieved the image. We may use web beacons, for example, to determine whether you have opened or accessed links included in a marketing communication from Provantage. Web beacons often work with cookies; therefore, if you do not want us to associate your cookie information with your visits to our website, you must turn off cookies in your browser.

Web Links. Emails from Provantage may contain links that are designed to take you to a web page after redirection through Provantage's servers (or those of its suppliers). We use the information we obtain during the redirection process to determine whether a particular marketing initiative is effective, and may collect information connected to your identity. If you do not want Provantage to collect information about the links that you click, you can choose a text-based version of the message (if the option is available). You may also choose not to click the links we provide in the emails we send to you.

Local Shared Objects ("Flash Cookies"). Provantage may use Adobe Flash Player to deliver multimedia content, such as a video, to you. To improve your user experience, Provantage may use "flash cookies" to store your flash content information and preferences, similar to other types of cookies Provantage employs. You can manage flash cookies by accessing the following link on Adobe's website: https://www.macromedia.com/support/.... In addition, users of the Mozilla Firefox browser can install an extension that detects and deletes flash cookies.

Online Advertising

Provantage may contract with third parties who collect information about your online activities over time and across different websites (including Provantage's website). We engage with these third parties to help us deliver targeted advertisements about Provantage on other websites you visit. Third parties' collection, use and disclosures of your information will be governed by their privacy policies and statements. These third parties use cookies or web beacons across multiple websites, including Provantage's website, to collect certain information about you to provide you with targeted ads based on your interests. Your name, address, and other contact information are not collected. You have several choices to control the delivery of targeted ads to you.

Your Choices

You may turn off cookies in your browser. For more information about this choice, please refer to the "Use of Cookies" section of this Privacy Policy.

Some browsers permit users to adjust browser settings or may contain add-ons to help you manage your ad choices. For more information about this choice, please refer to the online help offered with your browser or to the manufacturer's website.

You may also opt out of third party's advertising networks using the following resources:

The Network Alliance Initiative and the Digital Advertising Alliance websites offer opt-out tools to assist you in managing your choices for participating companies. For more information about these tools please visit NAI Opt-Out Page and DAA Opt-Out Page.

You may opt out of Google's use of cookies by accessing the following link on Google's website: https://www.google.com/settings/ads.

Please note that, even if you exercise your choices, you may still receive generic, non-targeted ads from Provantage.

Provantage's website does not respond to Web browser "do not track" browser header (or equivalent). If we do so in the future, we will describe how we do so in this Privacy Policy. Visit the following website, https://allaboutdnt.com/, for more information on this developing area. If, however, your Web browser is set so as not to accept cookies, your use of our website will not be tracked.

Protection of Your Personal Data

Provantage takes data security seriously. We have implemented reasonable and appropriate physical, technical, and organizational measures that are designed to protect Personal Data covered by this Privacy Policy, from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Provantage is not responsible for, nor can it guarantee, the security of any Personal Data transmitted over the Internet. There is no guarantee that Personal Data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or organizational measures. It is your responsibility to protect the security of your login information.

Children's Information

Provantage does not knowingly solicit or collect Personal Data or market to children under the age of 13. By your use of our website you affirm that you are at least 13 years of age. If you are a parent or a guardian, and you believe your child has provided Provantage with Personal Data without your consent, please contact us.

Your Consent

By using our website, you understand and consent to our collection and use of the information outlined above. If we make any changes to our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

California Privacy Rights

Provantage does not sell or rent personal data to third parties; however, if you are a California resident, you may have the right to request information from us about how we may share certain categories of information about you with third parties. To make an information request, please use one of the contact methods listed in the next section.

Contacting Us

If you have any questions or requests related to the way we process your Personal Data, or would like to withdraw your consent for our use of such information as outlined in this Privacy Policy, please contact us via email at webmaster@provantage.com, or by mail to:

Provantage LLC
Attn: Data Protection Officer
7576 Freedom Ave NW
North Canton, OH 44720

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Privacy Policy