Overland OverlandCare Installation - Warranty - On-site - Installation - Physical

USA Only

Provantage Agreement# 0081842

Supports the Following

OverlandCare service uplift part numbers/pricing are only valid when purchased within 90 days of the initial hardware purchase. OverlandCare service extension part numbers/pricing are valid when purchased 90 days after the initial hardware purchase. If a product warranty has expired for more than 30 days then a health check must be performed before a warranty extension can be purchased.

• Bronze: 9x5 telephone support; advanced parts replacement with 2 business day delivery
• Silver: 9x5 telephone support; next business day onsite (FRUs); advanced replacement of CRUs
• Gold: 7x24 telephone support: next business day onsite (FRUs & CRUs)
• Platinum: 7x24 telephone support; 24x7x365 onsite with 4-hour response

About Overland Storage - Warranties Products

Orders for Overland warranties are first reviewed by a Provantage warranty specialist for completeness and eligibility. Eligible orders are then processed through one of Overland's authorized distributors. Please note that distributors may require up to several days to process some warranty orders.

We will contact you by email if any additional information is required, or if your order cannot be completed.

If you would like to discuss your needs or require more information, we encourage you to talk to one of our sales representatives at 800-336-1166 or email us at Sales@provantage.com.

Manufacturer's Web Site

If possible, please base your order on the manufacturer part number ( INSTALL2N4-ADD ). If you are unsure about exactly what you need, please consult the manufacturer's web site or call us at 800-336-1166.

For the smooth processing of your order, we highly recommend that you first check with Overland regarding program details and eligibility. Please base your order on the manufacturer part numbers provided by the manufacturer.

www.overlanddata.com