During business hours (8:30-5:00 Eastern Standard Time Monday-Friday),
your order will usually be processed within minutes of being placed.
Most of the items we sell are available for immediate shipment from
one of over 26 regional warehouses across the United States. If you
are in the United States, your order will be shipped from the
nearest in-stock warehouse.
Our online Order Status system provides shipment tracking numbers
for most orders. It also provides a convenient link to the shipping
carrier's website to display tracking results. If your tracking number
is not available, you can email
CustomerServices@provantage.com,
or call us at 1-800-336-1166 for Customer Service.
Optional Next Business Day and Two Business Day express service
is available only if your order is placed by 3:00 PM EST Monday-Friday
(there are no deliveries made on Saturday and Sunday). Service times
are based on the time your order is shipped and is subject to product
availability and any delays in credit card verification.
Provantage uses several different shippers depending on the size and
weights of the items. Most products ship via
FedEx (www.fedex.com)
or UPS (www.ups.com).
Please visit the shippers' websites for additional contact information.
We ask that you refuse the delivery on the spot, then inform us
immediately. If you are unable to refuse delivery, please contact us
as soon as possible at 1-800-336-1166, and a Customer Service
Representative will assist you.
When you receive your order and find you have not received everything
you ordered, we recommend that you check your order status at
www.provantage.com. We source all our orders so they ship from the
nearest warehouse to our customers' locations. Not all orders will ship
from the same warehouse or vendor. If we have multiple shipments on
your order, this information will be displayed in our Order Status system.
If you are not able to check your order status on-line, please contact
us at 1-800-336-1166, or email
CustomerService@provantage.com
for assistance.
Provantage may ship your order in multiple shipments when everything
you ordered is not available in one warehouse or something you ordered
is on backorder. You will be notified in your shopping cart if items are
out of stock or your order is shipping in multiple shipments.
Yes, Provantage will ship to APO and FPO addresses via the U.S. Postal
Service. Delivery times range from one to six weeks, and we are unable
to track an item until 90 days after the original ship date.
If you track your order and it shows returned to shipper,
please contact us at 1-800-336-1166, and a Provantage Customer
Service Representative will assist you. You may also email us at
CustomerService@provantage.com.
If you do not contact Provantage, you will receive a credit for the
price of the product.
Unfortunately, we are not able to bill your account for shipping
charges. Provantage usually drop ships all orders from its distributors,
and the distributors will not accept shipping account numbers.
Provantage will usually ship to hotels, motels, inns or suites provided
the customer's billing information can be verified and the customer
informs us of their length of stay. Most orders via ground service will
not make it to the customer by the time they check out. If your stay
is going to be a week or less, we recommend you use a Next Day or
Two Day shipping method.