Dell's base warranty covers repair or replacement for manufacturing defects. With Onsite Service after remote diagnosis, if Dell's technical experts determine that the situation cannot be resolved remotely, a field support technician will come on site, usually within 1-2 business days. It's support when you need it, where you need it - convenient for you. Dell recommends ProSupport - If you need more than business hours support, consider upgrading to ProSupport. *Availability and terms of Dell EMC Services vary by region and by product. Contact a sales representative for details.