User calls Brother's toll-free Customer Service Center between 9:00 a.m. and 7:30 p.m. eastern time, Monday through Friday, except Brother holidays. If the representative cannot correct the product's malfunction over the telephone, Brother will send a like-new replacement unit.
Express Exchange Service will expedite, by the next business day, the exchange of a non-working Brother product for any calls received by 3:45 pm Eastern Standard Time.
Included with the exchanged product are return instructions and a prepaid return airbill. Recipient is to follow the return instructions and ship the original product in the same shipping carton in which the exchange unit was received. User should retain their original accessory items and a copy of the return airbill, signed by the courier.
At a Glance
Brother will ship a replacement unit Next Business Day delivery if a customer's call is received by 4:45pm EST Monday through Friday.
Qualifies an end user for next business day Priority Exchange and access to the Priority Account Line.
Brother covers the shipping cost both ways, including a return label and packing materials with the replacement unit.
Overview
Brother Extended Limited Warranty Agreement qualifies an end user for next business day Priority Exchange and access to the Priority Account Line. Brother will ship a replacement unit Next Business Day delivery if a customer's call is received by 4:45pm EST Monday through Friday. Brother covers the shipping cost both ways, including a return label and packing materials with the replacement unit.
Shop with confidence! Provantage is an authorized Brother dealer.