Designed for customers who need advanced technical support and the additional benefits of on-going software and firmware updates, SonicWall Standard Support is available in 1, 2 and 3 Year agreements that include:
Telephone/Web- based Support - for basic configuration assistance during local business hours (8:00 am - 5:00 pm, local time, Monday - Friday)
Software/Firmware Updates- for all software and firmware updates and upgrades
Hardware Replacement - Advance Exchange for replacement of defective hardware
Support Tools - access to SonicWall's electronic support tools