Dell SonicWALL E-Class Support 24x7 is designed for customers with Dell SonicWALL E-Class solutions. Available 24x7, E-Class Support delivers the enterprise-class support features and quality of service that enterprise companies require to keep their networks running smoothly and efficiently. E-Class Support includes:
Direct access. 24x7x365 access to a team of highly-trained, senior support engineers located at a Dell SonicWALL Enterprise TAC
Telephone/email/ web-based support. 24x7x365 telephone, email and web-based technical support
Software/firmware updates. For all software and firmware updates and upgrades
Hardware replacement. Advanced exchange for replacement of defective hardware
Support tools. Access to Dell SonicWALL's electronic support tools
Product Supported
Dell SonicWALL SRA Virtual Appliance 250 Users
Provided Support
Phone Support – Email Support – Web Knowledge Base Access – Software Update – Firmware Updates – Software Upgrade – Firmware Upgrade – Parts Replacement
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