Lenovo 4-Year Upgrade Onsite From 1-Year Onsite

Lenovo 5WS0K18167 Specifications

4-Year Upgrade Onsite From 1-Year Onsite

Overview

See all products 4 Year Lenovo™ Onsite Support (Add-On) This is an add on service, and not the actual warranty. This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service. How does it work? Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place. Lenovo's Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives. Onsite Service Level Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality. If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/ microcode update. The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine. Customer Benefits Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399 At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition) Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days Saving IT resources (time and money) by having Lenovo support available to address the customer's issues quickly Warranty Services Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs. More from the Manufacturer

Product Supported

Lenovo ThinkPad Helix (1st Gen) 3697, 3698, 3700, 3701, 3702 Lenovo ThinkPad Helix (2nd Gen) 20CG, 20CH Lenovo ThinkPad P40 Yoga 20GQ, 20GR Lenovo ThinkPad P50 20EN, 20EQ Lenovo ThinkPad P50s 20FK, 20FL Lenovo ThinkPad P51 20HH, 20HJ Lenovo ThinkPad P51s 20HB, 20HC, 20JY, 20K0 Lenovo ThinkPad P52s 20LB, 20LC Lenovo ThinkPad P70 20ER, 20ES Lenovo ThinkPad P71 20HK, 20HL Lenovo ThinkPad X1 1286, 1291, 1293, 1294 Lenovo ThinkPad X1 Carbon (1st Gen) 3443, 3444, 3446, 3448, 3460 Lenovo ThinkPad X1 Carbon (1st Gen) Touch 3444, 3448, 3460 Lenovo ThinkPad X1 Carbon (2nd Gen) 20A7, 20A8 Lenovo ThinkPad X1 Carbon (3rd Gen) 20BS, 20BT Lenovo ThinkPad X1 Carbon (4th Gen) 20FB, 20FC Lenovo ThinkPad X1 Carbon (5th Gen) 20HQ, 20HR, 20K3, 20K4 Lenovo ThinkPad X1 Carbon (6th Gen) 20KG, 20KH Lenovo ThinkPad X1 Tablet (1st Gen) 20GG, 20GH Lenovo ThinkPad X1 Tablet (2nd Gen) 20JB, 20JC Lenovo ThinkPad X1 Tablet (3rd Gen) 20KJ, 20KK Lenovo ThinkPad X1 Yoga (1st Gen) 20FQ, 20FR Lenovo ThinkPad X1 Yoga (2nd Gen) 20JD, 20JE, 20JF, 20JG Lenovo ThinkPad X1 Yoga (3rd Gen) 20LD, 20LE, 20LF, 20LG Lenovo ThinkPad X230 Tablet 3434, 3435, 3436, 3437, 3438 Lenovo ThinkPad X230i Tablet 3434, 3435 Lenovo ThinkPad X380 Yoga 20LH, 20LJ Lenovo ThinkPad Yoga 20C0, 20CD Lenovo ThinkPad Yoga 12 20DK, 20DL Lenovo ThinkPad Yoga 14 20DM, 20DN, 20FY Lenovo ThinkPad Yoga 15 20DQ, 20DR Lenovo ThinkPad Yoga 260 20FD, 20FE, 20FS, 20FT, 20GS, 20GT Lenovo ThinkPad Yoga 370 20JH, 20JJ Lenovo ThinkPad Yoga 460 20EL, 20EM

Provided Support

Parts Replacement Repair