ProSupport Plus, Dell's most complete support service for PCs and tablets, offers maximum support with minimal customer effort. It is the only available premium service for PCs and tablets that automates support to prevent issues before they occur and quickly resolve issues when needed.
ProSupport Plus combines all the essential support needs into one support service, reducing downtime for end users, increasing productivity for IT and protecting valuable assets and data.
ProSupport Plus includes:
24x7 priority access to hardware and software experts
Same or next business day onsite repair after remote diagnosis
Proactive monitoring, automated issue detection, failure prevention, notifications and case creation enabled by SupportAssist
Power to manage all your asset alerts from a single portal with TechDirect or use tools you already have like Microsoft SCOM, Remedy, KACE and OpenManage Essentials
Repair for accidental damages caused by surges, drops or spills
Keeping a hard drive after replacement to ensure data security
A dedicated Technology Service Manager as your single point of contact for issue resolution and monthly reporting.
Provided Support
Remote Diagnosis – Repair – Reporting – Phone Support – Email Support – Parts Replacement – Web Support – Web Knowledge Base Access
Shop with confidence! Provantage is an authorized Dell dealer.