AudioCodes is committed to providing customers and partners with the most comprehensive and qualified Customer Technical Support for AudioCodes products. We offer 24x7 or 9x5 remote support options. Our Global Support team provides highly technical expertise, local presence around the world, access to software updates and patches, and several different Hardware Replacement options including Repair and Return, Advance Hardware Replacement, as well as our 4-hour Managed Spares service.
Service Details
Level 2-4 remote technical support for a 12-month period for deployed products. Available 24x7 (24 hours a day, 7 days a week) for problems of Urgent Priority Level, and Monday-Friday, 8:00 AM - 5:00 PM (Customer local time, Holidays excluded) for all other priority levels' problems.
Provided Support
Remote Technical Support – Web Knowledge Base Access – Phone Support – New Releases Update – Repair & Return – Parts Replacement – Software Upgrade – Hardware Upgrade – Software Update
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