Kentrox Inst Service Agreement Product Class C-DSU/CSUs 56 64K T1 E1 Manufacturer Part# 14103 USA Only Provantage Agreement# 0088501 $598.34 Add to Cart Abstract Kentrox offers installation support to help get your equipment up and running as quickly as possible.Inst Service Agreement Product Class C-DSU/CSUs 56 64K T1 E1 by Kentrox - Service and Support Product Specifications   Compare with other products. Service Details Installation 8:00 a.m. to 5:00 p.m. local time, Monday - Friday, excluding Holidays. After hours installation is available for an additional 50% Unpacking of equipment Inserting the equipment in a rack, shelf, wall-mounted or floor set, if ordered Connecting to the appropriate telephone lines at the Telco demarcation point, limit ten (10) feet Attaching the appropriate cables Running recommended equipment diagnostics Completing a check of installed equipment in the operating environment Configuration of physical interfaces sufficient to demonstrate basic connectivity Alerting customer of circuit problems, which may delay completion of the installation Equipment familiarization for customer's operator, not to exceed one (1) hour Product Support CrossPATH II Triple T1 Intelligent CSU T-SERV II T1 Channel Service Unit M-PATH T1 Intelligent CSU Product Type Service Service Availability 9 Hours/Day x 5 Days/Week Service Name Care Plan Service Type Installation Service Description 9x5 Service Location On-site Provided Support Installation Additional Information Service does not include: Electrical work external to equipment Systems engineering services, programming, or operations procedures of any sort Special access arrangements to and from data center Movement of equipment to final installation footprint Central site software configuration support, if only a remote unit is installed Correcting a faulty customer performed installation Troubleshooting Telco facility problems Extension of Telco demarcation point, or other custom on-site wiring Obtaining special permits, authorization, etc Additional trip(s) to site to perform cutover of network managed products Special end-to-end testing not defined in recommended installation testing, such as CPE to CPE equipment testing About Kentrox - Service and Support Products Orders for Kentrox service and support are first reviewed by a Provantage support specialist for completeness and eligibility. Eligible orders are then processed through one of Kentrox's authorized distributors. Please note that distributors may require up to several days to process some support product orders. We will contact you by email if any additional information is required, or if your order cannot be completed. If you would like to discuss your needs or require more information, we encourage you to talk to one of our sales representatives at 800-336-1166 or email us at Sales@provantage.com. Manufacturer's Web Site If possible, please base your order on the manufacturer part number ( 14103 ). If you are unsure about exactly what you need, please consult the manufacturer's web site or call us at 800-336-1166. For the smooth processing of your order, we highly recommend that you first check with Kentrox regarding program details and eligibility. Please base your order on the manufacturer part numbers provided by the manufacturer. www.kentrox.com Provantage is an Authorized Dealer of Kentrox Service and Support