Abstract
Harnessing the Power of Digital Voice Bring digitally-enhanced audio quality and the comfort of Plantronics headsets to Voice over Internet Protocol (VoIP) softphones with the Plantronics DA60. The DA60 includes a USB-to-headset adapter with digital signal processing (DSP) for crisp, clear sound, and PerSono Pro 2.0 software that provides ...More
Additional Information
USB plug and playRemote Supervisor Control for Consistent Quality The client-server architecture of PerSono Pro 2.0 lets supervisors enable or disable any of the features to ensure quality and consistency among agents.Clearer Conversations = Customer Satisfaction
PerSono Pro 2.0 includes preset profiles that optimize speaking and listening audio quality for every Plantronics professional headset, ensuring the clearest conversations for agents and customers. This translates into shorter, more cost-effective agent communications.
PerSono Pro Supervisor-Agent Software
Network-based architecture for ease of installation, ongoing monitoring and upgrades Increased screen security when agents disengage the Quick Disconnect, PerSono Pro 2.0 can be set to activate agents screen saver/password Frequency response profiles optimized for every Plantronics professional headset, with agent adjustability for comfort and sound quality Agent settings reside on server allowing agents to log in at any station, or multiple agents to share the same workstation Supervisor version lets supervisors enable or disable all agent settings Continuous decibel (dB) monitoring calculates time-weighted average to estimate agent exposure to accumulated loudness levels over time 
