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ManufacturerADTRAN
Part Number1100204M23
Product Name1-Year Onsite Maintenance 4 Hour F/ MX2800 & Non-Redundant Opti-3
CategoryServices
Availability  Ready
Price$1253.87  Buy
Provantage CodeADTC04C
External LinksManufacturer's Web Site
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Abstract ACES is a comprehensive and flexible maintenance service program designed to protect your network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment, you can design the appropriate level of support from fully trained, ready-to-assist technical experts.
Service Details
  • 30-minute telephone response from time of customer call Monday-Friday 8:00am - 5:00pm (Customer Location Time)
  • On-site ADTRAN representative within 4 hours Monday-Friday upon verification of hardware failure or problem (if call is received after 1:00 pm, a representative will be on-site the following business day)
  • Delivery of replacement unit within 4 hours Monday-Friday upon verification of hardware failure or problem (if call is received after 1:00 pm, unit will be on-site the following business day)
  • Excludes holidays and weekends
Product Support
  • MX 2800
Product Type Service
Response Time 4 Hour - Replacement

30 Minute - Telephone Support
Service Availability 8 Hours/Day x 5 Days/Week
Service Duration 1 Year
Service Name ACES SITE
Service Type Maintenance - Replacement - Physical Service
Service Description 8x5x4
Service Location On-site
Provided Support Replacement

Phone Support

--- Not all attributes may be listed for all products. A missing attribute does not necessarily mean that the product lacks that feature or that it is not supported. Please consult the manufacturer's web site if you need to be sure.

 
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