Overland 1-Year 5X9 4 Hour OS Support-Response Neo 2000 Manufacturer Part# EWSILV1E-NE2 USA Only Provantage Agreement# 0105294 $2496.98 Add to Cart Abstract If your system availability is critical but your operations do not include nights or weekends our Silver level supportcoverage is designed to return your systems to operation rapidly during normal business hours.1-Year 5X9 4 Hour OS Support-Response Neo 2000 by Overland Storage - Service and Support Product Specifications   Compare with other products. Service Details 24x7 Access to web based self support Standard Business day technical Support access, Enhanced response time, excluding recognized public and company holidays. 4 hour, business day, on site repair response following diagnosis Maintenance coverage for Protection OS on applicable products Product Support OSS Extension NEO2000 Product Type Service Response Time 4 Hour Service Availability 9 Hours/Day x 5 Days/Week 24 Hours/Day x 7 Days/Week Web Support Service Duration 1 Year Service Name Silver Support Service Type Maintenance - Repair - Physical Service Region Availability End users located more than 150 miles outside Overland service center must also purchase zone uplift sku. Service Description 9x5x4 Hour Service Location On-site Provided Support Web Support Technical Support Repair Web Knowledge Base Access Additional Information Must be purchased within 90 days of original hardware purchase. About Overland Storage - Service and Support Products Orders for Overland service and support are first reviewed by a Provantage support specialist for completeness and eligibility. Eligible orders are then processed through one of Overland's authorized distributors. Please note that distributors may require up to several days to process some support product orders. We will contact you by email if any additional information is required, or if your order cannot be completed. If you would like to discuss your needs or require more information, we encourage you to talk to one of our sales representatives at 800-336-1166 or email us at Sales@provantage.com. Manufacturer's Web Site If possible, please base your order on the manufacturer part number ( EWSILV1E-NE2 ). If you are unsure about exactly what you need, please consult the manufacturer's web site or call us at 800-336-1166. For the smooth processing of your order, we highly recommend that you first check with Overland regarding program details and eligibility. Please base your order on the manufacturer part numbers provided by the manufacturer. www.overlanddata.com Provantage is an Authorized Dealer of Overland Service and Support