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Overview
5 Year Lenovo™ Onsite Support (Add-On) This is an add on service, and not the actual warranty. This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service. How does it work? Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place. Lenovo's Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives. Onsite Service Level Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality. If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/ microcode update. The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine. Customer Benefits - Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
- At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
- Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
- Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
- Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
- Saving IT resources (time and money) by having Lenovo support available to address the customer's issues quickly
Warranty Services Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs. More from the ManufacturerLenovo Onsite Support (Add-On) - 5 Year - Warranty - On-site - Maintenance - Parts & Labor - Physical by Lenovo - Warranties
Lenovo 5WS0V07838 | Product Type |
Warranty |
| Provided Support |
Parts Replacement Repair |
| Service Duration |
5 Year |
| Service Type |
Maintenance |
| Service Location |
On-site |
| Service Main Type |
Maintenance |
| Service Sub Type |
Physical |
| Service Characteristic |
Parts & Labor |
| Service Name |
Onsite Support (Add-On) |
| Product Supported |
Lenovo ThinkCentre M900 10FC, 10FD, 10FG, 10FH, 10FL, 10FM, 10FR, 10FS, 10NE, 10NG Lenovo ThinkCentre M900x 10LX, 10LY Lenovo ThinkCentre M90n-1 11AG Lenovo ThinkCentre M90q 11DH, 11DK, 11F0 Lenovo ThinkCentre M90q Gen 2 11MQ, 11MV Lenovo ThinkCentre M90q Gen 3 11U5, 11U8 Lenovo ThinkCentre M90s 11D6 Lenovo ThinkCentre M90s Gen 2 11L6 Lenovo ThinkCentre M90s Gen 3 11TT, 11TX Lenovo ThinkCentre M90t Gen 2 11L4 Lenovo ThinkCentre M90t Gen 3 11TN Lenovo ThinkCentre M910q 10MU, 10MV Lenovo ThinkCentre M910s 10MK, 10ML Lenovo ThinkCentre M910t 10MM, 10MN Lenovo ThinkCentre M910x 10MY, 10N0 Lenovo ThinkCentre M920q 10RR, 10RS, 10RT, 10RU, 10V8 Lenovo ThinkCentre M920s 10SJ, 10SK Lenovo ThinkCentre M920t 10SF, 10SG Lenovo ThinkCentre M920x 10S0, 10S1, 10S2 Lenovo ThinkCentre M93p 10A6, 10A7, 10A8, 10A9, 10AA, 10AB Lenovo ThinkEdge SE30 11NA, 11NB |
| Stock Details | | Manufacturer | Lenovo | | Manuf Part# | 5WS0V07838 | | Price | $153.94 | | Availability | Available |
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