Contacting Us

How do I get in touch with you? Click Here (or the Contact Us link at the bottom of each page) for a directory of departmental email addresses. The page also contains our mailing address, list of phone numbers, and business hours. Unlike our Internet-only competitors, PROVANTAGE employs a full staff of sales and customer service representatives available by telephone during normal business hours, Monday through Friday. Call 800-336-1166 from the USA or 330-494-8715 internationally. What information does PROVANTAGE typically need when I get in touch with you? For new shoppers requesting a quote or placing a first time order with a PROVANTAGE Account Representative, it is helpful to provide a manufacturer part number or PROVANTAGE part number for the item of interest. These numbers can be found on our web site. Also, when paying by credit card, please be sure to provide a billing address that matches the address on file at the credit card issuing bank. An incorrect address could create delays in processing your order. For existing customers, it is helpful to have your customer number handy, especially if you're purchasing for a large organization. Customer records can also be retrieved via an email address you provided in a previous order. These are the most efficient ways for the Account Representative to locate your customer record; however, your name or company name is usually sufficient to locate your account in our system. Post sales inquiries should typically include a sales order number, invoice number or Return Merchandise Authorization (RMA) number. These numbers are provided to you at the time your order is placed in our system, when your order is shipped and upon approval of a product return request. Does PROVANTAGE provide any pre-sales technical support? PROVANTAGE lists thousands of products on its web site. It would be impossible to staff a pre-sales technical support department adequate enough for supporting so many products and still offer the low prices our customers presently enjoy when purchasing from PROVANTAGE. Since the product manufacturers know their products better than we ever could, we recommend that you visit their web pages for the answers to your questions. Simply locate the product on our site, then click on the Manufacturer's Home Page link. You can then locate their technical support page to find the phone number or email address to where you can ask your technical questions. I would like to receive information regarding your promotions, new product releases and other announcements, how can I receive these types of communications? You can choose to receive a free subscription to our weekly email newsletter when you set up your customer account on our web site. You can also sign up to receive a free subscription to our hardcopy Buyer's Guide and Catalog which is mailed to subscribers every two months. This industry leading publication and our email newsletter are how we keep computer professionals and enthusiasts informed about some of the newest and hottest products available today.

Returning Products

How do I know if a product is returnable? All in stock products sold by Provantage are covered by our simple, risk-free return policy. For more information on returning products at PROVANTAGE, please visit our Product Returns page. What address do I use to send back a product? Once your return request has been processed, you will receive an email from us which will include your Return Merchandise Authorization (RMA) number and an address to where your return package must be shipped. I made a mistake and purchased the wrong product. Will PROVANTAGE take it back? Yes. If for any reason you aren't satisfied with a product you ordered from Provantage, we'll refund the purchase price. Just make your request within 30 days of the invoice date and we'll email you simple instructions for sending it back. Does PROVANTAGE pay for the return shipping of defective merchandise? Yes. If you receive a defective item, we will issue a call tag to have the item picked up and brought back to us. Where can I find more information about product returns? Click Here for a more complete explanation of our return policies and procedures.

See also: Shipping Information