Shipping Your Order

How soon will my order be shipped? During business hours 8:30-5:00 Eastern Standard Time, Monday-Friday, (PROVANTAGE is closed Saturday-Sunday) your order will generally be processed within minutes of being placed. Most of the items we sell are available for immediate shipment from our main warehouse or one of 26 regional warehouses across the United States. If you are in the United States, your order will be shipped from the nearest in-stock warehouse provided your order has been verified, and accepted. Does PROVANTAGE have a walk-in store or will-call locations where I can pick up my order? Customers located near our corporate office in North Canton, Ohio will sometimes prefer to pick their orders up at our pick-up window. We have limited stock availability at this location, and normal shipping fees will apply to orders shipped to North Canton for pick-up. How do I track my PROVANTAGE order once it has shipped? Our online Order Status system provides shipment tracking numbers for most orders. It also provides a convenient link to the shipping carrier's web site to display tracking results. If your tracking number is not available, you can email Orders@provantage.com, or call us at 1-800-336-1166 option 3 for Customer Service. What express shipping options are available? Optional Next Business Day and Two Business Day express service is available only if your order is placed by 3:00 PM EST Monday-Friday (there are no deliveries made on Saturday and Sunday). Service times are based on the time your order is shipped and is subject to product availability and any delays in credit card verification. What shipping carriers does PROVANTAGE use, and how may I contact them? PROVANTAGE uses several different shippers depending on the size and weights of the items. Most products ship via UPS (www.ups.com) or Federal Express (www.fedex.com). International orders are shipped via DHL (www.dhl.com). Please visit the shippers' web sites for additional contact information. My item arrived damaged during delivery, what should I do? We ask that you refuse the delivery on the spot, then inform us immediately. If you are unable to refuse delivery, please contact us as soon as possible at 1-800-336-1166 option 2, and a Customer Service Representative will assist you. What should I do if I do not receive everything I ordered? When you receive your order and find you have not received everything you ordered, we recommend that you check your order status at www.provantage.com. We source all our orders so they ship from the nearest warehouse to our customer's location. Not all orders will ship from the same warehouse or vendor. If we have multiple shipments on your order, this information will be displayed in our Order Status system. If you are not able to check your order status on-line, please contact us at 1-800-336-1166 option 2, or email Orders@provantage.com for assistance. Why was my order sent in multiple shipments? PROVANTAGE may ship your order in multiple shipments when everything you ordered is not available in one warehouse or something you ordered is on backorder. You will be notified in your shopping cart if items are out of stock or your order is shipping in multiple shipments. Will PROVANTAGE ship to APO and FPO addresses? Yes, PROVANTAGE will ship to APO and FPO addresses via the U.S. Postal Service. Delivery times range from one to six weeks, and we are unable to track an item until 90 days after the original ship date. Does PROVANTAGE ship internationally? Yes. In fact, PROVANTAGE is a leader in International Sales! We have been shipping personal computer products throughout the world since 1984. Our shopping cart system provides full support for international destinations and will tell you exactly what your shipping costs are before you place your order. We've eliminated the kinds of hassles and delays you usually find from our competitors. Click Here for more information about international shipments. What happens if I refuse a shipment? If you refuse a shipment it will be sent back to the warehouse it was shipped from. We will credit you back the cost of the item; however, your shipping charges will not be refunded. What happens if my order is returned to PROVANTAGE by Federal Express or UPS? If you track your order and it shows returned to shipper, please contact us at 1-800-336-1166 option 2, and a PROVANTAGE Customer Service Representative will assist you. You may also email us at Orders@provantage.com. If you do not contact PROVANTAGE, you will receive a credit for the price of the product. How do I know how much it will cost me for shipping my order? We designed our online store to enable you to browse and shop in a very non-committed, no-barriers fashion, while knowing all the costs associated with your prospective purchase - including shipping charges. That's why our SmartCart Shopping Cart system automatically calculates and displays the shipping charge each time you add or remove items. That's also why we don't ask for your personal account information until after you've created a shopping cart, and you've clicked on the Check Out button. Will PROVANTAGE use our UPS or Federal Express Account to ship our merchandise. Unfortunately, we are not able to bill your account for shipping charges. PROVANTAGE usually drop ships all orders from its distributors, and the distributors will not accept shipping account numbers. Will PROVANTAGE ship to hotels, motels, inns, or suites? PROVANTAGE will usually ship to hotels, motels, inns or suites provided the customer's billing information can be verified and the customer informs us of their length of stay. Most orders shipped UPS ground will not make it to the customer by the time they check out. If your stay is going to be a week or less, we recommend you use a Next Day or Two Day shipping method. Where can I find more information about shipping my order? Click Here (or the Doing Business option on the menu) for more details about shipping your order.

See also: Service and Support FAQ