Availability

How quickly will you process my in-stock order? The advanced, proprietary systems used by PROVANTAGE have been continually refined for over 18 years into the most sophisticated in the industry. Most in-stock orders are filled and confirmed within minutes of being placed! We work hard to offer the best products at the lowest prices possible, while still providing the fastest service in the industry. How do I know if an item is out of stock? You will see one of three different symbols next to the price of the product indicating that item's shippable status. For quick stock information hover your cursor over the product availability symbol alongside each product. You had stock when I placed my order but now the stock is gone. What happened? If there was stock when your order was placed and by the time your order has cleared our credit card security department the stock was no longer available, we will advise you of the backorder situation. This can happen occasionally because stock is not allocated until your order is verified, accepted, and processed. Therefore, stock levels and shipping projections may occasionally change by the time your order is shipped. How do I know when my backordered items will be available? PROVANTAGE provides the latest delivery information provided to us by our suppliers. Most items will show an Estimated Time of Arrival (ETA) for each product that is backordered. Some of our suppliers do not offer ETA's and we can only offer our customers our best delivery estimates in those cases. You can use your PROVANTAGE Wish List to keep track of out of stock items before actually purchasing the product. You can request to receive email notifications when items are back in stock so that you may purchase them at your convenience. What happens when my backordered item is discontinued? We'll notify you When a backordered item becomes discontinued and make every effort to offer an alternate product. When we are not able to locate an alternate product, we'll refer you to the manufacturer for further information and assistance. Your order for the discontinued item will be canceled. Can I place an advance order for a new product? PROVANTAGE has an automated backorder system and welcomes advance orders. We understand that our customers need the newest products and want the latest technology available. Simply place your order and we will do the rest. Your order will ship as soon as stock becomes available. Our advice to customers is to place your orders early and get on the backorder list. All backorders are filled in the order they were received. Will you tell me if any item is on backorder? If you place an order for an item that is out of stock, we will notify you of the backorder status and ship any items on your order that are currently available. We will place your backordered item on a waiting list. This will keep you in line for the next available shipment. We will only bill you for what has shipped at the time of shipment. If your order is shipped from multiple warehouses, you will still only pay the shipping that was on your initial order.

Prices and Shipping Charges

Why are there fluctuations in your prices? Our advanced electronic interfaces continually scan our distributors for their best current pricing and availability. While changes in availability between different distributors may result in some price fluctuations, it ensures that you will always receive the lowest possible prices on currently available products! If we did not use this method of sourcing, we would not be able to offer such low prices, and we would be frequently out of stock on items that our customers would like to purchase. What happens if a price changes after I place my order, but before you accept it? A product's cost may change when stock is depleted from a primary source, and we have to use an alternate in-stock source to fill your order. While we always attempt to fill orders at the original price, an unexpected cost increase may occasionally force an increase in price. In that case, we will contact you to determine whether you want to continue your order at the new price or cancel your order. We reserve the right to decline the acceptance of any orders. Why do your shipping charges sometimes change for an item? Shipping charges may often change for the same reasons that prices may fluctuate (see previous Q&A). Just as our product costs vary between different suppliers, so do our shipping costs. As a result, when one distributor's stock is depleted and a product needs to come from a different distributor, both our price and shipping charge can change.

Technical Information

Can your Sales Representatives check the product packaging for information regarding product specifications? Most of our orders ship directly to you from regional warehouses. As a result, the products you order are rarely physically located at our corporate headquarters in Ohio where our Sales and Customer Service people are located. However, you may find answers to many of your product questions on our web site. There you will find detailed products descriptions and links to manufacturer web sites. Can PROVANTAGE put me in touch with the manufacturers of the products I buy? Yes. We provide related links to each of our manufacturers throughout our web site. From there you will be able to get support information directly from the manufacturer.

Other Products

The item I want is not listed on your web site - can I still get it from you? Possibly Yes. If you are interested in a certain product that you do not currently see on our web site, you are welcome to contact us at Sales@provantage.com to request that we carry a particular product or product line. Please provide as much information about the product and manufacturer as possible - including manufacturer's web site, part number, etc. Who do I contact if I want to have my products sold through PROVANTAGE? PROVANTAGE sources the majority of the products that we sell from our authorized distributor partners such as Ingram Micro, Tech Data, Synnex, D&H and Bell Micro. The easiest way to have your products sold through PROVANTAGE would be to make them available from one of these distributors. In rare cases, we will consider purchasing product directly from manufacturers that meet our requirements. If you would like to contact us about selling your products you will need to email us at NewProducts@provantage.com. We will be able to guide you to a distributor or discuss a possible direct relationship. PROVANTAGE sells my products - who do I contact if I want to advertise with you? Contact Diane L. Smith, National Advertising Manager at 330-494-3781 x142 or email AdSales@provantage.com. She will send you a complete media kit with advertising information for the Buyer's Guide and information on advertising on the PROVANTAGE web site. You'll also receive information about other advertising options and offers. The media kit will contain all of the advertising close dates, so you can plan your budget in advance.

See also: Ordering Products FAQ