APC by Schneider Electric Advantage Prime Service Plan - 1 Year - Service - On-site - Maintenance - Electronic and Physical

Troubleshooting

Testing

Remote Monitoring

Software Upgrade

Inspection

• Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today

Corrective maintenance:

• As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process

Logistics coordination:

• APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish

System cleaning:

• Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware

On site troubleshooting:

• While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken

Comprehensive escalation and corrective actions process:

• In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices

Proactive monitoring:

• By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur

Functional verification:

• During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start

Free firmware upgrades:

• Part of maintaining your system is ensuring the unit is operating with the most recent firmware version
• Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades

Written summary report:

• APC project managers will provide you with written reports to keep you informed of the progress of your project

Labor and travel expenses included:

• Travel and labor expenses are included in most service contracts
• Please see the statement of work for the service specifics

Environmental inspection:

• In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity

Technical support:

• Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it

Onsite diagnostics & repair:

• While on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance