ADTRAN Aces OnSite Install-ATLAS 550 TA750 Dual Chas Manufacturer Part# 1100102L8 USA Only Provantage Agreement# 0087008 $1872.86 Add to Cart Abstract ACES is a comprehensive and flexible installation service program designed to protect your network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment, you can design the appropriate level of support from fully trained, ready-to-assist technical experts.Aces OnSite Install-ATLAS 550 TA750 Dual Chas by ADTRAN - Service and Support Product Specifications   Compare with other products. Service Details An ACES Field Service Engineer (FSE) installs ADTRAN and etc. hardware on a customer premise An ADTRAN Technical Support Engineer (TSE)/ACES Representative will review the application with the customer and the FSE prior to installation Once on site, the Engineer will mount, configure, and program the hardware Once installed, the FSE will test the contracted equipment to assure proper operation within the customer's network The FSE is backed up by the ACES Help Desk and ADTRAN TSE who can facilitate conference calls with all necessary personnel prior to and during the installation Installation must be scheduled with at least 5-business day notification before site visit. Installations requested in less time will be scheduled on a "best effort" basis and subject to an Expedite Fee On site installation completed in one visit Additional lead-time may be necessary for staging and shipment of hardware if necessary to preconfigure equipment at ADTRAN Installations performed during weekday evenings or Saturdays are subject to 150% Uplift Installations performed on Sunday's or Holidays are subject to a 200% Uplift Customer must provide access to the facility at the scheduled installation time. Any visits cancelled with less than three business days, or facilities not ready at scheduled time are subject to a Site Not Ready Fee If the install occurs between 8:00 a.m. and 5:00 p.m. on Monday through Friday and the day is not a holiday, then there are no extra charges Product Support ATLAS 550 Netvanta 2400 Product Type Service Response Time 5 - ( Business Day ) Service Availability 9 Hours/Day x 5 Days/Week Service Duration 1 Incident(s) Service Name ACES ON-SITE INSTALLATION Service Type Installation - Physical Service Service Description 9x5 Service Location On-site Provided Support Installation About ADTRAN - Service and Support Products Orders for ADTRAN service and support are first reviewed by a Provantage support specialist for completeness and eligibility. Eligible orders are then processed through one of ADTRAN's authorized distributors. Please note that distributors may require up to several days to process some support product orders. We will contact you by email if any additional information is required, or if your order cannot be completed. If you would like to discuss your needs or require more information, we encourage you to talk to one of our sales representatives at 800-336-1166 or email us at Sales@provantage.com. Manufacturer's Web Site If possible, please base your order on the manufacturer part number ( 1100102L8 ). If you are unsure about exactly what you need, please consult the manufacturer's web site or call us at 800-336-1166. For the smooth processing of your order, we highly recommend that you first check with ADTRAN regarding program details and eligibility. Please base your order on the manufacturer part numbers provided by the manufacturer. www.adtran.com Provantage is an Authorized Dealer of ADTRAN Service and Support