ADTRAN Aces OnSite Inst DSU III-TDM Ocu 45 TSU 1XX IQ 310 Manufacturer Part# 1100102L2 USA Only Provantage Agreement# 0087009 $593.75 Add to Cart Abstract ACES is a comprehensive and flexible installation and maintenance service program designed to protect your network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment, you can design the appropriate level of support from fully trained, ready-to-assist technical experts. You can customize coverage to supplement your own services program to meet your customer's needs.Aces OnSite Inst DSU III-TDM Ocu 45 TSU 1XX IQ 310 by ADTRAN - Service and Support Product Specifications   Compare with other products. Service Details An ADTRAN Technical Support Engineer (TSE)/ACES Representative will review the application with the customer and the FSE prior to installation Once on site, the Engineer will mount, configure, and program the hardware Once installed, the FSE will test the contracted equipment to assure proper operation within the customer's network Installation must be scheduled with at least 5-business day notification before requested install date. Installations requested in less time will be scheduled on a "best effort" basis and subject to an Expedite Fee On site installation completed in one visit Additional lead-time may be necessary for staging and shipment of hardware if necessary to preconfigure equipment at ADTRAN Installations performed during weekday evenings or Saturdays are subject to 150% Uplift Installations performed on Sunday's or Holidays are subject to a 200% Uplift Any installs cancelled with less than 24-hour notice, or facilities not ready at scheduled time are subject to a Site Not Ready Fee Product Support TSU 100 and 120 Mux Series DSU III TDM, OCU 45, TSU IQ, TSU IQ+ Product Type Service Response Time 5 Day(s) - ( Business Day ) Service Availability 9 Hours/Day x 5 Days/Week Service Duration 1 Incident(s) Service Name On-Site Installation Service Service Type Installation - Physical Service Service Description 9x5 Service Location On-site Provided Support Technical Support Installation Phone Support About ADTRAN - Service and Support Products Orders for ADTRAN service and support are first reviewed by a Provantage support specialist for completeness and eligibility. Eligible orders are then processed through one of ADTRAN's authorized distributors. Please note that distributors may require up to several days to process some support product orders. We will contact you by email if any additional information is required, or if your order cannot be completed. If you would like to discuss your needs or require more information, we encourage you to talk to one of our sales representatives at 800-336-1166 or email us at Sales@provantage.com. Manufacturer's Web Site If possible, please base your order on the manufacturer part number ( 1100102L2 ). If you are unsure about exactly what you need, please consult the manufacturer's web site or call us at 800-336-1166. For the smooth processing of your order, we highly recommend that you first check with ADTRAN regarding program details and eligibility. Please base your order on the manufacturer part numbers provided by the manufacturer. www.adtran.com Provantage is an Authorized Dealer of ADTRAN Service and Support